Action

The link where a decision stops being a choice and becomes work someone actually does: hours booked, money moved, a message sent. Ask whether what leaves the room matches what was decided, and what the doing costs.

The link where a decision stops being a choice and becomes work someone actually does: hours booked, money moved, a message sent. Ask whether what leaves the room matches what was decided, and what the doing costs.

Example

In the satisfaction case, the action is not "fix satisfaction." It is two named engineers pulled off the roadmap for six weeks to rebuild onboarding. Written that concretely, the price of acting on an unchecked number becomes visible before anyone commits.