swimlane

The same flowchart with a row per person, team, or system, and every step drawn in the row that owns it. The steps barely change. What appears is the crossings, because an arrow leaving one row and entering another is a handoff, and a handoff is where work sits and waits. Count the crossings before anyone argues about the steps.

The same flowchart with a row per person, team, or system, and every step drawn in the row that owns it. The steps barely change. What appears is the crossings, because an arrow leaving one row and entering another is a handoff, and a handoff is where work sits and waits. Count the crossings before anyone argues about the steps.

Example

Best when more than one person touches the work and the delays get blamed on effort rather than on handoffs.