Failure path

Decide in advance what happens when the normal route breaks. Name the deadline that counts as a stall, the person or backup process that takes over, how to undo a wrong move, and the emergency route when nobody answers.

Decide in advance what happens when the normal route breaks. Name the deadline that counts as a stall, the person or backup process that takes over, how to undo a wrong move, and the emergency route when nobody answers.

Example

Before vacation you write: if the client has no reply within 24 hours, your colleague answers directly. If a contract decision comes up, it waits or goes to your boss. Any signed change can be reversed within five days. True emergency: text your cell.