Externalities

Ask who absorbs the costs your current frame does not bill anyone for. Not who feeds or consumes the work, but who quietly pays for it in overtime, rework, or damaged trust while sitting outside the box you drew.

Ask who absorbs the costs your current frame does not bill anyone for. Not who feeds or consumes the work, but who quietly pays for it in overtime, rework, or damaged trust while sitting outside the box you drew.

Example

On the slipping project, you find support reps handling 40 extra tickets a month from the rushed releases, and a partner team burning two days each sprint patching around them. Neither cost appears in any retrospective, so nobody has ever tried to fix it.