Person to Handoff

When a discussion keeps returning to who dropped the ball, follow the work across the nearest handoff. Make the information, timing, and responsibility visible enough to repair.

Follow one item → inspect the transfer → agree what ready means.

This recipe changes the unit you examine from an individual to the transfer between people. Follow a real item across one boundary: what leaves, what arrives, and what the receiver needs. Preserve individual responsibility while checking whether the interface itself contributes to the problem.

Try this when…

I sent it. Why did nothing happen?

They say it is finished, but I still cannot use it.

We keep finding out too late.

Everyone did their own part, so how did this fall apart?

What you can use it for

Team delivery

Locate missing inputs, unclear acceptance, or waiting between contributors.

Shared routines

Clarify what one person must leave ready for the next person.

Services and events

Follow a request or item from intake to the person expected to act on it.