Boundaries

Know when another area owns the task.

Choose a branch or move

• The D/S bright line

  A one-question test for telling Destination problems (what outcome counts as better, and who has the right to define or revise it) apart from System problems (who or what carries the work, through which handoffs and checks), so teams stop arguing about ownership when the real gap is an unsettled definition of success.

  Use this move →